Most problems in specialty retail stem from three areas that have been neglected: wrong location, wrong people, and little to no training for your front-line people.
With 60+ years of retail management experience, we understand that safeguarding your brand, reputation and customer relationships are of the utmost importance. When you build your retail business around these elements, augmented with the right location, right people and great training, success is nearly assured.
Here are the three arenas we work within:
1) Management & Operations
Let’s break this down:
Remember, superlative customer interaction and an educated staff are the cornerstone for today’s brands. We have a track record in training your staff to handle ALL objection handling with problem solving. We focus on the following…
Training and Education:
The first step under Management & Operations is Training.
If today’s consumer can go online and learn about your product, what would give your front-line people that elusive competitive edge?
It is not enough to place people in sales positions – an ongoing education and training program is essential to maintaining brand integrity
IRG employs a well-established customer service training approach that ensures the staff representing your brand are educated in the product, understand how to listen to the customer and are adept at providing solutions that result in sales and return visits.
“Your staff understands the product as if they invented it…wow.
Proactiv® Development Scientists
The second step in our Management & Operations secret sauce is to hire the right people.
Responding to marketplace demand by retailers and developers, we created Pop-Up Staffing, LLC in 2017, specializing in short and long-term retail hiring and staffing for all manner of retail environments.
Pop-Up brings a wealth of experience training thousands of salespeople in over 2,000 locations worldwide. As you learned from our education and training section, we focus on creating brand ambassadors who create unique and immersive customer experiences that drive sales and build long-lasting, positive customer relationships.
Finding a good fit is an essential foundation for any successful retail business. We believe there is a combination of art and science to the hiring process.
Talented people are out there, but it takes time, effort and experience to attract them.
With more than twenty-five years of experience in hiring, recruiting and staffing, we offer mall developers, leasing managers and our retailers a one-stop valued-based solution. We magnify the customer experience with your brand by hiring the best people to represent your products.
Offering several tiers of engagement depending on specific client needs, Pop-Up Staffing can provide services from simple screening/interviewing to full-service personnel management.
“Our experts ensure that each employee is exceptionally well-trained with a deep knowledge of your brand along with best-in-class consultative sales skills.”
— Linda Johansen-James
Founder of International Retail Group, LLC and Pop-Up Staffing, LLC.